FAQs
One of our frequently asked questions is "how did we come up with the name "Loralei" ?".
Lora is a combination of Bianca's two kids' names, Logan and Sierra. Lei is a shortened version of Sasha's daugther's name, Leia. We combined our children's names together, and VOILA, Loralei!
If you have any other important questions, please check out our other FAQs below! Still don't see your answer? Feel free to send us an email at loraleico@gmail.com
1 : ORDERS
Rentals, personalized items, and paper services require a signed Customer Agreement and 50% deposit. Items that are customized just for your order are non-refundable. Changes, substitutions and final counts are due three weeks prior to the event. Final payment is due one day prior to the event.
2 : DELIVERY
SHIPPING
Our delivery charges begin at $50.00. We deliver within 40 miles of Poway, California. An additional $0.25 per mile is charged after. More information can be found in our rental and services agreement.
Customized orders are available for shipping for an additional cost. At this time, we do not ship rental items.
3 : RENTALS
Weekend orders may be picked up on Thursday between the hours of 2:00 pm- 5:00 pm and Friday between 9:00 am – 5:00 pm and are due back the day after the event between 9:00am – 12:00 pm. Weekday orders may be picked up the day before an event and are due back the day following. Please call with special circumstances or if you need special help. Additional days incur an additional day's rental fee without prior approval.
4 : REFUNDS
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. You would not be obligated to pay the remaining balance of your invoice, unless you placed a special order specifically for your event. All personalized, customized, and/or special orders cannot be cancelled once the contract is signed and work on the special order has begun. Special orders are non-refundable and must be paid in full one day prior to the event .